Are your pools heated?
Our 25m pool, 50m pool and indoor pool are heated all year round for optimum learning and enjoyment.
How much does it cost to enter the centre?
Our entry prices can be viewed here.
Why do spectators have to pay an entry fee?
This fee contributes to the upkeep and running of the centre, spectators are free to use all amenities (including hot showers) and take advantage of our shaded seating and lounge chairs.
When is the best time to swim laps?
Our lane availability changes on a week by week basis. Please check our current lane availability to find a time that suits you best.
When can I use the heated indoor pool?
Our heated indoor pool is used by a number of groups throughout the week. Access to the general public is restricted to certain times, which can be viewed here.
How do I get into the skate park?
Entry to the centre includes access to our pools and to the skate park. To access the skate park, you must enter through our front reception and pay the applicable entry fee.
Do I have to wear protective equipment in the skate park?
We strongly recommend that all users wear personal protective equipment while in the skate park.
How old does my child need to be to be unsupervised in the centre?
We encourage every parent to actively supervise their children around pools regardless of age. Our terms and conditions states that a child must be at least 11 years old to enter the centre unaccompanied by a person 16 years or older. Any child 10 years or younger must be accompanied by a person 16 years or older.
What age should my child start swimming lessons?
The earlier the better! Here at the John Wallace Swim School we start our babies from 2 months of age with the recommendation of them getting their 8 week old immunisations before starting. Babies are used to being in the water, it's a natural sensation and it's also one of the first sensations they react on.. TOUCH! Being in the water engages your baby's tiny body in a completely unique way, creating billions of new neurons as your little one kicks, glides and smacks at the water. Skin-to-skin contact strengthens the bond between you and your little one - and with mums still generally having the most bonding opportunities, swimming lessons are a fantastic way for dads or grandparents to spend some precious one-to-one time with their babies.
Are there lessons on during the school holidays?
We are open all year round, the only breaks we have are public holidays and two weeks over the Christmas/New Year period. Not only do we run our regular core program throughout the holidays, but we also provide weekly discounted Intensive lessons. If for some reason you cannot make lessons over the holidays, you can cancel your attendance and arrange a makeup lesson either before or after your break.
Can I pay week by week?
John Wallace Swim School offers two methods of payment: Direct Debit and Block Payment. Direct Debit is a cheaper option with no lock- in contract. Block Payment is an upfront payment of our block which is 3 months. If enrolment is midway through a block, swim fees will be adjusted accordingly.
What happens if I can’t make it to a lesson?
Simply notify us 2 hours prior to your lesson and a make up lesson can be arranged at another time. There are certain time frames that make ups are to be completed; however our friendly admin staff will confirm when it is to be done by. There are no extra charges to our make up lessons.
Do I need to supervise my child at the pool?
For health and safety reasons the CALC and JWSS does not permit any minors 10 and under to enter the Aquatic Centre without the active adult supervision (16 years and older).
Are all JWSS teachers qualified?
All JWSS Swimming teachers and coaches are required to attain a nationally recognised teaching qualification – Our preferred course is the Swim Australia Teacher (SAT) qualification. In addition, they complete our own intensive JWSS teacher training.
How do I get started?
If your child is 5 years of age or older then you will need to arrange a FREE Assessment so we can register them into the appropriate level based on their ability. If your child is 2 months of age to 4 years then you can simply book them in phone or in person, you will be asked several questions to help determine what the right level is for your child.
How long will it take until my child can swim?
We get asked this question a lot and the best way to help our parents understand the answer is simple. How long is a piece of string?? Every child is different and therefore it is impossible to give you an exact answer to this question. Good consistency, practise and regular exposure to the water are the key tools needed to develop a strong and confident swimmer.